On Thursday the unthinkable happened, customers who wanted to do a bit of shopping on Amazon.com were met with an error message as the e-commerce site was down for nearly an hour.
Though an hour may not be that long, it is still enough time to turn people off from coming back to a website which prides itself on strong customer service.
According to reports, the gateway page of Amazon.com was down for about 49 minutes. Other pages of the site remained unaffected during this time. Though the cause is not known, reports indicate that it was not a maintenance issue.