MOORESVILLE, N.C. — Lowe’s announced that it plans to open a new customer support center in Albuquerque, New Mexico. The center is expected to be operational during the first quarter of 2012 and is estimated to create 250 jobs by March and a total of 600 jobs by the end of 2013.
Lowe’s plans to invest more than $15 million to renovate leased space in a 65,000-sq.-ft. building at 6301 Jefferson Avenue, NE. The new center will provide multiple support functions for Lowe’s, including customer care, store support, internet sales support and repair services for customers and will complement the company’s existing Customer Support Center located in Wilkesboro, N.C.
“We chose Albuquerque because of the talented and experienced workforce and availability of a suitable building to house our operations,” said Don Easterling, Lowe’s VP contact center. “Albuquerque’s location in the Mountain Time Zone offers an ideal complement to our Customer Support Center in North Carolina. The support of state and local officials made this a win-win project.”