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Men's Wearhouse deploys omnichannel initiative

A little more than a week since the Men's Wearhouse confirmed plans to acquire Jos. A. Bank, it is launching an omnichannel inventory program giving customers access to merchandise within its distribution center and its more than 900 retail locations from one spot.  

Men's Wearhouse has developed an employee-facing custom mobile app called "Find-It" and has introduced iPads in more than 650 retail locations for employee use. The app allows employees to check inventory levels across the entire network and add an item to the customer's order regardless of its location.

Online customers will also be able to choose from nearby stores' inventory as well as the company's distribution center. If they find an item they like at a nearby store location, they can reserve it online and pick it up at that store when it's convenient. Once an online customer selects merchandise from a local store, they will be notified within an hour when the item has been located and put on hold at the selected store for pickup.

After a successful pilot in the Houston market, Men's Wearhouse launched the reserve online, pick up in-store program in all stores company-wide.

"By giving our customers visibility to each store's inventory, we can better serve their needs," said Adam Harris, director of innovation at Men's Wearhouse. "The Find-It app and reserve online, pick up in-store rollout allows us to provide a truly omnichannel experience for ultimate convenience. And this is just the tip of the iceberg — by putting iPads in the hands of our employees in more than 650 stores, we can rollout a multitude of other apps to increase efficiencies, improve productivity and continue to provide world class customer service to our customers."