NEW YORK — Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up. The company announced that it was recognized at the J.D. Power and Associates Customer Service Roundtable in Orlando, Fla. on March 14 as a 2012 Customer Service Champion—one of only 50 companies to have earned this distinction this year.
To identify the 2012 Customer Service Champions, J.D. Power evaluated more than 800 brands. The 2012 champions were identified based on customer feedback, opinions, and perceptions gathered from J.D. Power’s syndicated research in 2011. This group of 50 represents the highest-performing U.S. companies that deliver service excellence—both within their respective industry and across all industries measured.
Steve Sadove, chairman and CEO Saks Inc., noted, “We are extremely honored to receive this distinction and to be included in this elite group of U.S. companies. We are committed to delivering distinctive, personalized, and memorable shopping experiences to our customers, and we appreciate this external recognition of our efforts.”