Because it is a global company with five country-specific sites and plans to expand, Toms recently extended its initial six-month engagement with TAISTech for two additional years. TAISTech will provide ongoing maintenance and support for all of the Toms sites that currently use the Oracle Commerce ATG and Endeca platform.
TAISTech provides flexible ATG support plans through onshore, offshore or blended models. Toms selected the offshore model, which provides lower overall costs, coupled with high-quality, responsive solutions.
“Rather than being order takers, the TAISTech team members are very proactive and ask questions to ensure they truly understand our needs before jumping in to solve the issue. They really know their product and have proven that they are the Oracle Commerce experts in the industry,” said Hilda Fontana, VP of global development at Toms.
“Our clients get the best of both worlds with our model — lower cost and high quality,” said Mike Graziano, VP of sales and client service, TAISTech. “Our employee retention rate, commitment to excellence and proactive communication with our clients’ team ensure that companies such as Toms know they will get nothing but the best from us.”