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Several retailers, including Neiman Marcus, had site issues this past Black Friday weekend. Here is some advice from the folks at Dynatrace, an application performance management software company, on the top three things retailers can do when things go bad online.
When it comes to return policies, Nordstrom and Forever 21 couldn’t be further apart.
Retailers should continually re-invent the in-store experience to keep up with changing consumer needs.