MENOMONEE FALLS, Wis. — Kohl’s plans to open a new customer service operations center in Dallas in late spring 2014. The two-building, three-story, 240,000-sq.-ft. facility will support the company’s growing Kohl’s Charge program as well as Kohls.com.
The company's e-commerce site reached $1.4 billion in sales last year following three consecutive years of more than 40% annual growth.
“Exceptional customer service has always been a top priority for Kohl’s,” said chairman, president and CEO Kevin Mansell. “The addition of our new facility and associates will continue to ensure Kohl’s delivers a seamless, positive shopping experience for our customers. We are pleased to expand our presence in Texas and in the Dallas area, which offers a positive environment for business and a robust workforce.”
In addition to the Dallas customer service operations center, the company also has customer service sites serving Kohl’s Charge and Kohls.com customers nationwide in San Antonio, Texas, and Menomonee Falls, Wis. Kohl’s also operates a distribution center in Corsicana, Texas, an e-commerce fulfillment center in DeSoto, Texas, and 85 Kohl’s stores throughout the state.
Kohl’s expects to hire approximately 300 employees when the facility opens and ultimately create more than 1,500 jobs throughout the next four years. Hiring for the facility is scheduled to begin in late spring 2014, offering hourly and management positions.