PHILADELPHIA — Pep Boys, a leading automotive aftermarket service and retail chain, announced the appointment of Jim Flanagan as chief human resources officer, effective August 26.
In his new role, Flanagan will lead the company’s strategy efforts to develop and retain staff to care for its customers and their cars. Flanagan previously served as chief human resources officer of GSI Commerce, prior to its acquisition by eBay. His more than 20 years of leadership experience includes human resources positions at Starwood Hotels, Starbucks, Bank of America and homegrocer.com.
“Jim’s prior experience with fast-growing organizations known for their customer service as well as with organizations in the e-commerce space make him a perfect fit with Pep Boys,” said Mike Odell, president and CEO. “Jim will be instrumental in leading our cultural change from transactional to relationship-based customer service and setting the tone for delivering great customer experiences across the company.”
Pep Boys has more than 7,000 service bays in more than 700 locations in 35 states and Puerto Rico. It offers name-brand tires, automotive maintenance and repair, parts and expert advice for the Do-It-Yourselfer, commercial auto parts delivery and fleet maintenance and repair.