Epicor Software Corporation, a business software developer, has entered into a partnership with CyberM Information Technology Limited to resell Epicor retail technology solutions and provide in-country implementation and support services within the Asia Pacific region.
Under the terms of the agreement, CyberM will provide sales, services and support to assist local retailers and meet the globalization requirements of multinational retailers looking to expand into APAC.
CyberM is certified to resell and provide services and support for the next-generation Epicor enterprise resource planning platform. Founded in the early 1990s, the company has served more than 300 retailers in Asia including Amway, Kodak, SaSa and other listed Hong Kong companies, with implementation and support services covering countries in various time zones and local languages including: China, Hong Kong, Taiwan, Macau, Singapore, Malaysia and the United Arab Emirates.
The newly announced partnership is the latest development in a multi-year strategic plan to grow Epicor retail technology market share and expand its global footprint in APAC, Latin America and Europe, Middle East and Africa.
To service the exploding growth in the Asia Pacific retail market, Epicor has been readying its end-to-end retail technology suite for deployment in the region. In addition to double-byte character set support in the product suite, the company created a new international business team dedicated to deployment of Epicor Retail solutions in new geographies, and hired in-region retail channel managers to assist in facilitating partner relationships; the first of which will focus on furthering the CyberM relationship and forging additional key relationships with Asian Pacific retailers.
"Our partnership with Epicor aligns with our strategy to deliver best-of-breed solutions to our retail customers in Asia," said CyberM chairman and managing director Duncan Lau. "We leverage proven approaches and methodologies, along with extensive experience in the retail technology space to provide cost effective consulting and implementation services to ensure successful deployments and value added partnerships with our retail clients."
"We are pleased to welcome CyberM to our partner network," said Ian Rawlins, VP of marketing and business development, retail software for Epicor. "The partnership capitalizes on the unique strengths of each entity; Epicor brings the power of its award-winning retail offerings to one of the most established and well respected retail technology solutions providers in the Asia Pacific region; CyberM complements this by bringing the benefits of its strong local presence and long-term relationships with retailers in Asia to Epicor."
The Epicor Retail end-to-end suite is designed to meet the evolving merchandise and service expectations of connected, cross-channel shoppers, and the business requirements of the most demanding soft goods, hard goods and specialty retail environments in a variety of industries including apparel, footwear, discount, general merchandise, automotive aftermarket, lumber and building materials, nursery and pharmacy. Clients include Aeropostale, Aftermarket Auto Parts Alliance, Build-A-Bear Workshop, General Nutrition Centers, True Value Company and Under Armour.