Target was the most-browsed mobile app/site in 2013, and Apple’s mobile app/site is where consumers purchase the most, according to a new study from Mobiquity.
Compared to Mobiquity’s 2012 study of retail brands’ mobile apps and sites, the volume of mobile shopping has increased significantly in 2013, in some cases even tripling. For example, in 2012, 14% of consumers shopped at Apple using smartphones; in 2013, this soared to 49%. But mobile browsing does not always lead to mobile shopping — after browsing retailers’ mobile apps and sites, 35% of consumers went on to complete their purchase in-store. Fewer than 16% completed purchases on smartphones. Forty percent did not complete a purchase after browsing on a mobile device.
“The Mobile Shopping Satisfaction Report,” an independent study commissioned by Mobiquity, also found that, of the top 20 retailers, the mobile experience at Apple Stores, Best Buy and Kohl’s ranked highest for satisfaction among consumers shopping via smartphones and tablets. However, the study also revealed that these retailers’ apps and mobile sites are often slow to load, challenging to navigate and error-prone at checkout.
In other findings:
“Mobile shopping has grown exponentially year-on-year but the mobile experience still has a long way to go before it comes close to matching or surpassing online shopping,” said Andrew Hiser, chief creative officer, Mobiquity. “Until retailers fix their design and UX issues, they will continue to leave money on the table.”
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