Content about Consumer behaviour

February 27, 2013
Consumer confidence rebounds in February

Consumer confidence rebounded in February, reversing three straight months of declines, according to The Conference Board, a private research group.

February 26, 2013
CEA: Consumer confidence down again

Consumer confidence in the overall economy and sentiment toward technology both fell again in February, according to the latest figures released by the Consumer Electronics Association.

February 26, 2013
E-commerce satisfaction continues to grow

According to the American Customer Satisfaction Index's (ACSI) annual E-Commerce Report, produced in partnership with customer experience analytics firm ForeSee, customer satisfaction with e-commerce websites continues to rise, gaining 1.2% to 81.1 on the ACSI's 100-point scale.

February 26, 2013
Publix tops among retailers in customer satisfaction, followed by Amazon and Office Depot

Customer satisfaction with retailers is on the rise, according to a report released by the American Customer Satisfaction Index. In fact, it’s at an all time high, up 0.7% to 76.6 in 2012 on ACSI’s 100-point scale.

February 12, 2013
Study: 'Showrooming' a lesser threat than once thought

In a survey of more than 6,200 consumers collected during the peak holiday shopping season between Thanksgiving and Christmas, Amazon scored highest among 25 of the top mobile commerce companies in terms of customer satisfaction, according to a report released Tuesday by ForeSee.

February 7, 2013
Brand bloggers to make Bentonville journey

A first of its kind social shopper event is coming to Walmart’s home town in May courtesy of new media company Collective Bias.

January 28, 2013
NRF forecasts tepid sales on slow economic growth

Retail industry sales (which exclude automobiles, gas stations, and restaurants) will increase 3.4%, down slightly from 4.2% in 2012 and 5.8% in 2011, according to the National Retail Federation’s 2013 economic forecast.

January 24, 2013
Consumers forsake brands for loyalty card deals

One-in-five consumers between the ages of 35 years and 54 years are choosing products due to a loyalty card discount, SymphonyIRI Group reported Wednesday as part of its Q4 2012 MarketPulse survey.

January 3, 2013
Online satisfaction slipped at Walmart

An annual holiday e-retail satisfaction report produced by analytic's firm ForeSee showed a slight deterioration in Walmart’s satisfaction score during the holidays.

October 17, 2012
Supermarkets rate high in customer satisfaction, checkouts, cleanliness count

A recent study showed that supermarkets generate high satisfaction among their shoppers.

October 15, 2012
Nielsen survey gives retailers reason for holiday cheer

Higher consumer confidence levels, increased impulse buying and consumer intent to spend more could all lead to an upside surprise in 2012 holiday spending, according to Nielsen analyses.

September 25, 2012
Consumer Electronics Association sees boost in technology confidence

Consumers are growing more confident in technology and plan on spending more in this area, according to the latest CEA Index released today by the Consumer Electronics Association.

August 7, 2012
Payment systems provider names EVP global markets

ACI Worldwide, an international provider of payment systems, has named Daniel Frate as EVP global markets and product management.

August 1, 2012
Consumer confidence unexpectedly rises in July

Consumer confidence unexpectedly rose in July as Americans were more optimistic about the short-term outlook than they were about their current conditions, according to a report released Tuesday by The Conference Group, private research group.

July 19, 2012
Back-to-school’s bright future

Retailers should brace for strong back-to-school sales according to a National Retail Federation survey that shows a surge in K-through-12 and college spending.

June 26, 2012
CE industry expects spending boosts on improved consumer confidence

Consumers are feeling more positive about the overall economy and are growing more likely to make technology purchase, according to the latest CEA Index from the Consumer Electronics Association.

June 18, 2012
BTS spending to top last year

Nearly half of U.S. shoppers plan to spend more this back-to-school shopping season than in 2011, according to the latest PriceGrabber survey.

May 10, 2012
Investment in online pays off

Though 79 is just one point shy of what ForeSee considers a superior score on its annual top 100 online retailers for customer satisfaction list, Target should still be concerned as it was three points behind rival Walmart, and three points does make a difference.

May 7, 2012
ShopperTrak: April 2012

Warm weather and shifting holidays in March caused retail foot traffic to dip in April. Retail foot traffic in April was 7.6% lower from March, and 2.7% lower on a year-over-year basis. The slow April is the first in the past 3 months to experience a decline in year-over-year and month-over-month retail foot traffic.

April 19, 2012
Consumer confidence rises to match four-year high

NEW YORK — A report released by Bloomberg showed that household confidence improved last week to match the highest level in four years. 

The Bloomberg Consumer Comfort Index was minus 31.4 in the period ended April 15, compared with minus 32.8 over the previous seven days. The reading equaled that from two weeks earlier as the best since March 2008.

Despite the strong showing, the monthly expectations measure fell from a one-year high, showing ongoing concerns that too many Americans are still unemployed.

March 28, 2012
Consumer confidence dips in March

The Consumer Confidence Index from the Conference Board fall slightly in March to 70.2 from 71.6 in February.

February 29, 2012
Consumer confidence up dramatically in February

Consumer confidence in February shot up from last month to the highest level since a year ago, according to The Conference Board.

February 3, 2012
Consumer confidence rises in U.S.

The Bloomberg Consumer Comfort Index revealed Thursday that consumer confidence in the U.S. climbed for the second week in a row, suggesting rising optimism about economic issues.

February 3, 2012
NRF BIG Show Wrap-Up Report

Seamless customer experience, empowered consumers, mobile commerce and social shopping were among the buzzwords at the National Retail Federation’s Annual Convention & Expo in New York City.

January 3, 2012
Consumer confidence rose more than forecast in December

The Conference Board report, released last week, found that confidence among consumers rose to an eight-month high in December, increasing to 64.5 from a revised 55.2 reading in November.

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