July 15, 2015

After spending more on school supplies and electronics in 2014, parents this year will head into the back-to-school season evaluating what their children really need before spending on new items. 

July 8, 2015

Lowe's is doing all the right things when it comes to customer satisfaction, according to J.D. Power's 2015 Appliance Retailer Satisfaction Study.

July 7, 2015

Although summer vacations have just begun for many schoolchildren, parents already have back-to-school shopping on their minds.

May 13, 2015

Digital interactions are expected to influence 64 cents of every dollar spent in retail stores by the end of 2015, or $2.2 trillion, according to Deloitte.

April 27, 2015

Families this year are ready to splurge on jewelry, flowers, gift cards, brunch and apparel for mom.

April 13, 2015

When retailers' customers aren’t happy, how do they really know? Many key metrics are born from surveys and don’t capture true happiness. So the question becomes: Are companies really primed to measure customer happiness, or are they settling for a rationalized alternative created by linguistic gymnastics in a survey?

March 31, 2015

Costco, Amazon.com and Apple rank highest in customer loyalty, according to this year’s Net Promoter Consumer Study. 

March 26, 2015

Retailers are surely getting tired of hearing about how their digital capabilities fall short of customer expectations but that familiar drumbeat is contained in a new report from Capgemini Consulting called, “Fixing the Cracks: Reinventing Loyalty Programs for the Digital Age.” 

December 22, 2014

The urge to impulse-shop during the holidays runs strong among Americans, but even stronger among a particular age group, according to a new survey.

December 15, 2014

Banana Republic is taking an innovative approach to last-minute holiday shoppers this year: top-notch perks and special discounts for procrastinators.

December 9, 2014

The national level of customer satisfaction fell 0.7% in the third quarter of 2014 to 75.6 on a 100-point scale, according to the American Customer Satisfaction Index (ACSI), pointing to weak spending growth for the fourth quarter.

December 2, 2014

Shopping at the local mall may soon get a lot more interactive for consumers, if retail property owner Simon and eBay have their way. 

November 17, 2014

New functionality such as interactive maps, enhanced list-making and search capabilities are designed to make it easier than ever to shop Target.

October 23, 2014

Christmas procrastination knows no boundaries according to a recent survey which shows U.K. shoppers are as bad as Americans when it comes to waiting until the last minute.

October 17, 2014

Former Talbots and Bloomingdales executive Lisa Gavales was named president and CEO of personalized gift retailer Things Remembered where she plans to further evolve the retailer’s omnichannel offering.

August 26, 2014

In perhaps the most rapid shift in consumer behavior ever witnessed, the number of people who intend to buy something online has doubled from just three years ago, according to Nielsen’s new Global Survey of e-commerce.

July 25, 2014

Time Inc.’s ALL YOU media property is looking for individuals worthy of the distinction of being called “America’s Smartest Shopper,” and is relying on a range of digital methods to aid in the search.

July 17, 2014

Families this summer will spend slightly more on back-to-school items than they did in 2013. According to NRF’s 2014 Back-to-School Survey conducted by Prosper Insights & Analytics, the average family with children in grades K-12 will spend $669.28 on apparel, shoes, supplies and electronics, up 5% from $634.78 in 2013.

June 18, 2014

Mobile retail navigation service Aisle411 will be offering its indoor mapping services to Indianapolis-based Marsh Supermarkets. The retailer seeks to improve the shopping experience for its customers by leveraging the navigation platform via its new Marsh App.

March 10, 2014

With Amazon’s customer retention rate hovering north of 90%, customer loyalty initiatives are understandably at the top of every retail CMO’s to-do list.

January 2, 2014

The new year is off to a solid start with an upturn in consumer confidence. After two months of decline in the wake of the partial government shutdown, the Conference Board has found that consumer confidence has bounced back to its highest level since September.

October 16, 2013

The NPD Group, a global information company, ha released the results of its holiday spending survey, the 12th annual survey of consumers’ holiday spending intentions. According to the report, the majority of consumers intend to spend the same as or more than last year, with fewer saying they plan to spend less.

October 16, 2013

Shoppers responding to a recent National Retail Federation survey said they expect to spend slightly less this holiday season in contrast to an earlier economic forecast by the trade group which indicated spending during November and December would rise by 3.9%.

August 15, 2013

What a difference 30, 20 or even 10 years make when it comes to consumer behavior. Thirty years ago, “24x7 shopping” meant mail-order catalogs. Smartphones, tablets and social media were barely part of the discussion 10 years ago. While observers attribute the rapid pace of change to technological advances, biology may play an equally important role.