July 15, 2015

There was good news for retailers in the International Council of Shopping Centers’ annual BTS (Back-to-School) Consumer Spending Survey.

July 6, 2015

New research from global marketer Epsilon sheds fresh insight on how to influence shoppers on an increasingly convoluted path to purchase. 

June 26, 2015

Talk about a perfect storm. As if the role of the CMO isn’t changing fast enough in all industries, the retail industry itself is undergoing major disruption and rapid transformation. As a result, retail CMOs certainly have their work cut out for themselves. 

June 14, 2015

The constant evolution of the digital space may leave retailers feeling weary about digital promotions. However, digital promotions are an increasingly important part of the personalized marketing mix – especially in the omnichannel retail environment. 

June 8, 2015

Retailers have a new way to drive sales thanks to a mobile-friendly upgrade to RetailMeNot’s popular app.

May 22, 2015

Office Depot is seeking to attract more veterans and their families to its stores with a new discount program. 

May 13, 2015

The brick-and-mortar shopping experience is getting a social makeover at Tanger Factory Outlet Centers. 

May 5, 2015

A major Canadian grocery chain has a new partner in its quest to improve its omnichannel capabilties.

May 4, 2015

Shopper sentiment surged in the first quarter of 2015 amid optimism over the labor market, job stability, personal finances and gas prices, according to a new survey.

April 30, 2015

Bi-Lo Holdings wants to tap into its shoppers’ digital lifestyles with a 360-degree mobile app and website experience that delivers personalized coupons based customer shopping habits.

April 22, 2015

CVS wants customers to fill their bags, so the drugstore chain is kicking off a "Fill Your Bag" promotional event in all of its 7,800 stores. 

March 31, 2015

Dollar General is thinking digital this spring with a new way to appeal to coupon-clipping customers. 

March 30, 2015

Retailers have long known the value of collecting and using customer information for internal analytics and marketing. With advancements in technology, retailers now have access to more information than ever about their customer. But with the exciting potential for the use of this data, retailers need to be aware of the legal and reputational pitfalls that come with maintaining and using these treasure troves of data. 

March 25, 2015

Yet another study has documented retailers’ inability to keep pace with shoppers’ heightened expectations for a seamless experience driven by all manner of technological advancements.

March 25, 2015

Retailers must move quickly to improve their ability to deliver a “seamless retail” experience to customers, according to new research by Accenture released Wednesday.

March 4, 2015

Improved customer service programs and a better store experience helped regional grocery chain Weis Markets post a jump in same store sales for the fourth quarter.

February 27, 2015

A new e-commerce startup is aiming to shift the paradigm in the world of online shopping with the release of a customizable deal dashboard.

February 10, 2015

Traditional preprint circulars continue to dominate many retailers’ promotional offerings but digital coupon momentum is accelerating judging from strong 2014 results at Coupons.com.

January 27, 2015

For many supermarkets, having an effective grocery shopping app is a key component of their omnichannel toolkit. But how to design it? 

December 16, 2014

Shoppers at Rite Aid stores in New York and Los Angeles will soon get a dose of 3-D along with their prescriptions as the retailer rolls out the first of its high-tech customer kiosks at 200 retail locations.

December 12, 2014

E-commerce has changed the way consumers purchase products, but until very recently, the basic structure of the transaction and sale itself hadn’t evolved much.

November 26, 2014

Meijer is taking a different approach to Cyber Monday this year. 

November 11, 2014

This past summer President Obama turned heads when the White House hosted a curious sounding event called a Maker Faire.

November 10, 2014

Recently, I participated in a strategic conference that included several sessions on how to effectively use advertising and promotion to reach moms, millennials, multiculturals and other shopper segments.