February 20, 2015

Omnichannel commerce is exposing organizations as "legacy channel impaired." The roles, responsibilities and skills retailers need to sustain success in this brave new commerce world have not kept pace. 

October 28, 2014

An innovative experiment in customer service involving robots is underway at a Lowe’s Orchard Supply Hardware store in Silicon Valley.

February 18, 2014

Bealls has enlisted JustEnough Software Corporation, a leading provider of demand management solutions for retail, wholesale and direct-to-consumer businesses worldwide, to improve customer service.

February 28, 2013

ShopKeep POS was presented with a Bronze Stevie Award for Front-Line Customer Service Team of the Year in the Computer Hardware, Services & Software category at the seventh annual Stevie Awards for Sales & Customer Service.

March 15, 2012

Many companies can claim they have excellent customer services, but now Saks Inc. has the award to back that claim up.

January 3, 2012

Survey results released Wednesday by customer experience analytics firm ForeSee found that Amazon has continued its trend of high customer service, while other online retail experiences suffered in 2011.

November 21, 2011

The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

May 6, 2011

Good customer service sells, according to a new study conducted by American Express.

June 28, 2010

The man responsible for the sales and services in all 1,976 United States stores of...