April 15, 2013

The torrent of customer feedback unleashed by e-commerce and social media is a good thing, as long as companies are able to mine the data to identify problems and improve operations.

July 25, 2012

Fashion retailer The Limited just got smarter about its purchasing and pricing decisions.

June 21, 2012

New predictive analytics tools are being used at Saks Off 5th stores to help the company make smarter merchandising decisions.