Content about Information technology management

April 27, 2012
Sales surge, profits decline as Amazon.com funds growth in Q1

First quarter sales at Amazon.com surged 34% to $13.2 billion during the first quarter ended March 31, but profits declined 35% to $130 million due to rising expenses related to growth initiatives.

April 26, 2012
Online disadvantage is $23 billion and expanding

Following up on last week’s article (One area where Amazon.com doesn’t have an advantage), the extent of that advantage in the U.S. was on display in the nation’s capitol this week.

April 18, 2012
A dot com disconnect and Canadian e-commerce opportunity revealed

Target and other retailers have fought unsuccessfully for years to level the e-commerce playing field in the United States by requiring Amazon.com and other online-only merchants to collect sales tax. Doing so would eliminate the Internet-pure-play retailers’ most significant competitive advantage, and for a glimpse of just how significant look no further than Canada.

April 4, 2012
Competition from Amazon grows

Amazon wasn’t always a threat to Walmart, but as the only retailer grows and offers more of the same products as traditional mass retailers, it has become hard to ignore. This article from Businessweek examines how Amazon has influenced Walmart’s approach to online.

 

 

 

February 21, 2012
Publix, Nordstrom lead in customer satisfaction

ANN ARBOR, Mich. — Publix Super Markets and Nordstrom are the highest ranked bricks-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index (ACSI). While supermarkets overall are up 1.3% to 76, Publix remains the grocer to beat, with a score of 84.

The best of the best among all retailers — traditional or online — is Amazon, with a score of 86, followed by online retailer Newegg at 85. Next in line are two more websites: Overstock at 83 and eBay at 81.

February 1, 2012
Sell more, lose more was Amazon’s Q4 motto

Amazon.com enjoyed tremendous sales growth in the fourth quarter, but it came at a steep price as expenses grew faster than sales due to investments to support future growth.

January 15, 2012
Target merchants get a new toy

Smarter decision-making is a goal all retailers have, and now Target should be in an even better position to execute on that objective following a major agreement with industry leading data warehousing and analytics provider Teradata.

December 16, 2011
Amazon.com Kindles a holiday hit

E-readers continue to be a popular gift choice this holiday season, with Amazon.com reporting that for the third week in a row, customers are purchasing more than one million Kindle devices per week.

November 28, 2011
IBM: Cyber Monday off to strong start

Online sales on Cyber Monday were up mid-afternoon by 15% from a year ago, according to IBM Benchmark.

November 28, 2011
IBM: Mobile devices accounted for 14.3% of Black Friday online retail traffic

U.S. shoppers took advantage of early sales this holiday driving a 39.3% increase in online Thanksgiving day spending while setting the stage for 24.3% online growth on Black Friday, compared with the same period last year, according to the fourth annual IBM Coremetrics Black Friday Benchmark study, which tracks more than a million transactions a day, analyzing terabytes of raw data from 500 retailers nationwide.

November 21, 2011
Top 10 retailers for customer service

The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 retailers for excellent customer service selected by shoppers in the seventh annual NRF Foundation/American Express Customers’ Choice survey.

November 9, 2011
Amazon shows support for proposed online sales tax bill

Amazon.com announced that it supports the federal bill introduced this morning by United States Senators Enzi, Durbin, and Alexander, that would create a constitutional framework for collecting sales tax online.

October 27, 2011
Price leadership not so steady

Citigroup found that toy prices at both Walmart and Target fell by 4% and that the price gap between the two retailers on toys has narrowed since its first survey.

October 26, 2011
Amazon Kindles sales, but profits disappoint

The popularity of Amazon.com's Kindle e-readers continues to help boost Amazon.com's sales. However, net income for the third quarter was disappointing.

October 24, 2011
It wasn’t supposed to be this way

More Americans were online in September, and traffic to such major retail sites as Amazon.com and Walmart.com increased, but Target.com traffic was flat in the first full month following a late August site relaunch, according to the most recent “Top 50 Web Properties” report from online measurement firm comScore.

September 26, 2011
RILA praises California ‘e-fairness’ legislation

The Retail Industry Leaders Association (RILA) thanked California Governor Jerry Brown for signing legislation that would help level the playing field between online-only retailer Amazon.com and brick-and-mortar stores across California.

September 20, 2011
ODP looks to 'Kindle' sales with e-reader offering

Office Depot is looking to gain a share of the popular e-reader market with the news that, beginning Sept. 25, it will offer the Amazon Kindle through its retail stores.

September 14, 2011
Hearst deal makes Amazon magazine subscription seller

While the threat of having to collect state sales tax still looms, Amazon.com continues to find new revenue sources.

September 8, 2011
Best Buy turns to third-party sellers to boost online presence

Best Buy has joined the likes of Amazon and eBay with the launch of its own third-party shopping destination.

August 2, 2011
How good is Amazon.com?

Buying online from Amazon.com is a fantastic experience.

August 2, 2011
Kroger to implement Oracle’s PLM solution

Kroger has selected Oracle’s Agile Product Lifecycle Management (PLM) for Process to establish a platform for continually improving the customer experience.

August 1, 2011
Internet retailers get dealt taxing blow

WASHINGTON — Amazon and other online-only retailers have been dealt a major blow, as legislation introduced last week seeks to require such retailers to collect sales tax.

The Main Street Fairness Act would allow states that have adopted the Streamlined Sales and Use Tax Agreement to require out-of-state sellers to collect sales tax whether they have a physical presence in their state or not. The bill would cover all “remote sellers,” which include online retailers, catalog merchants and “1-800” offers on radio and television.

July 28, 2011
Walmart on Amazon alert as sales explode at online rival

Amazon.com generates about three times the number of unique visitors each month that Walmart.com does, according to online measurement firm comScore, and all that traffic is allowing Amazon.com to generate record sales.

July 27, 2011
Take that Borders! Amazon posts record 2Q sales

The nation’s leading online retailer late Tuesday reported a 51% increase in sales and better-than-expected profits as liquidation of former rival Borders began.

July 27, 2011
Toys"R"Us kindles an e-reader deal

Amazon, which reported record 2Q sales, will get even more help boosting its bottom line now that Toys"R"Us will start selling the online retailer's popular Kindle e-reader.

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