March 31, 2015

Costco, and Apple rank highest in customer loyalty, according to this year’s Net Promoter Consumer Study. 

March 10, 2014

With Amazon’s customer retention rate hovering north of 90%, customer loyalty initiatives are understandably at the top of every retail CMO’s to-do list.

November 14, 2012

By Victor Ho, CEO, FiveStars

September 7, 2012

Kroger attributed its gains in sales and earnings in the second quarter to cost control and increased customer loyalty and was confident enough to raise its earnings guidance.

November 28, 2011

Earlier than ever opening hours over the holiday weekend placed unprecedented demands on store associates.

June 24, 2011

Kroger CEO David Dillon said the company will continue to focus on customer loyalty, after reporting last week that it saw identical-store sales increase for 30 consecutive quarters.

May 6, 2011

Good customer service sells, according to a new study conducted by American Express.