February 4, 2016

It makes no sense for Amazon.com to open the type of physical bookstores it helped obliterate, not when the online giant already has the physical infrastructure in place to support a large scale rollout of another type of store in one of retail’s hottest sectors.

February 3, 2016

Specialty beauty retailer Sephora is launching a new mobile tool that eases the process of selecting a lip color.

February 3, 2016

Dating websites exploit data relationships to find great matches and the same approach can help retailers make a love connection with their customers.

February 3, 2016

Just in time for Super Bowl Sunday and Valentine's Day, Victoria's Secret's Angels are taking to the field for an epic game of football in a new omnichannel video campaign.

February 3, 2016

Walmart is extending the reach of its online grocery pickup service in Canada.

February 3, 2016

A passing reference at the end of a conference call about Amazon.com’s possible plans for physical stores by General Growth Properties CEO has taken on a life of its own with speculation raging that the online retailer will soon open 400 stores.

February 3, 2016

If you were an Uber user in Austin, Texas, this fall, you might have been surprised to see the option to take a horse and buggy instead of a car appear on your smartphone.  

February 2, 2016

Retailers are failing to meet consumer demand for increased convenience while shopping with mobile devices.

February 2, 2016

Albertsons is promoting its customer loyalty and analytics executive to be its next marketing leader, among other critical leadership moves.

February 2, 2016

Landover, Md.-based Giant Food is joining the trend of retailers making online deliveries to places beyond consumer homes.

February 2, 2016

Hancock Fabrics has filed for bankruptcy again and said it might put the entire company of 250 retail sewing and crafting stores up for sale.

February 1, 2016

Style icon David Beckham is back to help launch a new collection for H&M.

February 1, 2016

Many companies have developed robust social media platforms for marketing and advertising, but aren’t quite sure how to manage customers who visit a company’s site to lodge a customer service inquiry, simply vent or even express satisfaction with a product or service.

February 1, 2016

Online deal provider Groupon is attempting to increase supply chain efficiency in a way that will allow it to offer even more and better discounts.

January 29, 2016

Shoppers frustrated by an inability to find trendy ethnic clothing will soon been able to access all manner of African inspired apparel via a new platform designed to connect buyers and sellers.

January 29, 2016

Food Lion is feeling good about recently reaching the milestone of 1 million Facebook fans, and is sharing the positive vibes.

January 29, 2016

Retailers looking for validation that their data privacy efforts matter can look to disturbing new figures from the Federal Trade Commission (FTC).

According to data released by the FTC, it received more than 490,000 consumer complaints about identity theft in 2015. This is a 47% increase from the number of identity theft complaints in 2014. The Department of Justice estimates that in total, 17.6 million Americans were victims of identity theft in 2014.

January 29, 2016

Macy's has partnered with one of the hottest online retailers to open a pop-up shop of handmade wares at its legendary store in Manhattan.

January 29, 2016

Remember Circuit City? According to a new report from Twice, the new owners of the naming rights to the electronics chain have an ambitous plan to open retail outlets, websites, branded and private-label products, licensed kiosks, mobile shops and franchise opportunities -- all under the Circuit City banner.

January 28, 2016

Lands’ End is making some significant executive moves in the wake of reporting a preliminary same store sales decline of 8% to 10% for the fourth quarter.

January 27, 2016

A lot of attention has been paid to purchase drivers, but what about factors that prevent consumers from buying your products?

January 27, 2016

Slowly but surely, consumers are becoming open to the idea of switching from leather wallets to an electronic version.

January 25, 2016

AutoZone knows that driving experience and customer experience both depend on a well-built frame.

January 25, 2016

The need to provide a seamless customer experience is having a big impact on the types of solutions retailers are trying to implement.