03/26/2015 - 15:43

Retailers are surely getting tired of hearing about how their digital capabilities fall short of customer expectations but that familiar drumbeat is contained in a new report from Capgemini Consulting called, “Fixing the Cracks: Reinventing Loyalty Programs for the Digital Age.” 

03/26/2015 - 15:32

Proctor & Gamble is trying to increase Latina interest in its products with a new “Living Fabulosa” (living fabulously) initiative.

03/26/2015 - 15:00

Amazon is accelerating the expansion of its one-hour delivery servcie with a rollout of the program in Dallas.

03/26/2015 - 13:38

In its quest to offer its customers everything from one-hour delivery of toilet paper to instant TV streaming, Amazon now wants to dominate the market in cloud storage with a dirt cheap new plan. 

03/25/2015 - 17:03

Facebook is aiming to revolutionize the way customers communicate with retailers by re-inventing the customer service platform. 

03/25/2015 - 16:46

Yet another study has documented retailers’ inability to keep pace with shoppers’ heightened expectations for a seamless experience driven by all manner of technological advancements.

03/25/2015 - 16:39

Barnes & Noble is launching a Twitter giveaway to promote its famous in-store Storytimes. 

03/25/2015 - 15:55

Separating itself from Sears Holdings a year ago has not helped Land’s End financial footing judging from the company’s fourth quarter profit and same store sales decline.

03/25/2015 - 11:09

Retailers must move quickly to improve their ability to deliver a “seamless retail” experience to customers, according to new research by Accenture released Wednesday.