With the Internet of Things (IoT) comes yet another technology-driven advancement that challenges businesses with promising opportunities and potentially vexing responsibilities. Thus, a solid understanding of best practices for customer data privacy and security will help those who collect, store and use the data to manage the IoT’s potential risks and rewards.
More than 200 retail and technology professionals surveyed on show floor at the recent National Retail Federation convention offered a mix of disturbing and enlightening thoughts on the state of EMV readiness, omnichannel investments and mobile wallet winners.
We often forget that we are only about 15 years into the life of e-commerce. Given the youth of this industry, it shouldn’t surprise us that the pace of change is still incredibly rapid. While this sounds like a lot to keep up with, the savviest small businesses are already leveraging new e-commerce and omnichannel tools to help boost brand awareness, customer engagement and sales revenues.