The retail executives responsible for delivering omnichannel customer experience admit there is much work to be done to come in line with consumer expectations and demands.
They say everything is bigger in Texas, and that also applies to Amazon.com’s distribution network.
Digital retailing is growing in popularity, but the brick-and-mortar channel remains dominant for at least one crucial consumer activity.
James Rhee is a tech-savvy numbers and operations guy, but the private equity investor-turned retailer relied on more than business smarts and technology to help revive Ashley Stewart.
There is no shortage of emerging technologies with the potential to transform how retailers operate, but some are closer to realizing that potential than others.
Consumers are willing to use their mobile devices for shopping, but retailers still need to carefully design their mobile apps and experiences.
CVS Health is teaming up with Curbside to offer consumers in-store pick up at their neighboorhood CVS for digital purchases.
eBay Enterprise has completed its merger with Innotrac Corp., creating a new, private company called Radial that provides technology and related services for online retailers, including payments, fulfillment, logistics and customer service.
While high bounce and exit rates can be frustrating to online retailers, nothing irks them more than seeing a high percentage of abandoned carts.
Nordstrom announced it will phase out 350 to 400 jobs, primarily in its corporate center and regional support teams, through the end of the second quarter.