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February 27, 2013
Study: Grocers Publix, Trader Joe's top experience rankings; Office Depot among most improved

WABAN, Mass. — Survey results released Wednesday by Temkin Group revealed that Publix and Trader Joe’s ranked the highest among 246 companies in terms of customer experience.

The 2013 Temkin Experience Ratings, which polled 10,000 U.S. consumers, were dominated by grocery chains and food purveyors. After Publix and Trader Joe’s was Aldi, and rounding out the top 12 were Chick-fil-A, Amazon.com, Sam's Club, H.E.B., Dunkin' Donuts, Save-a-Lot, Sonic Drive-In, Little Caeser's and Ace Hardware.

June 28, 2012
Sam's Club earns top marks for customer service

Sam's Club was among the highest-rated companies for customer service, according to new research from the Temkin Group. Other retailers included Publix, Hy-Vee, H.E.B., ShopRite, Aldi, Giant Eagle and JCPenney.

June 27, 2012
Publix, Sam's Club, Hy-Vee earn top marks for customer service

Publix, Hy-Vee, H.E.B., Sam's Club, ShopRite, Aldi, Giant Eagle and JCPenney were among the highest-rated companies for customer service, according to new research from the Temkin Group.

May 23, 2012
Survey offers food for thought on Pfresh

Target may be investing in expanding its offering of fresh food under its PFresh remodeling initiative, but it has a long way to go before it is considered a top grocery destination, at least according to a survey from Market Force Information.

February 14, 2012
Survey: Sam's Club and Publix tops in customer experience

Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience: Sam's Club and Publix led the pack, followed by Starbucks, Subway, Chick-fil-A, Aldi, Winn-Dixie, H.E.B., and credit unions.

September 13, 2011
Former Walmart exec to head Giant-Landover

Ahold USA has appointed a former Walmart executive to head its Landover, Md.-based Giant Food division, the supermarket operator said Tuesday.

February 18, 2011
Aldi takes a bite out of the Big Apple

NEW YORK — Discount grocer Aldi has opened its first-ever New York City-area store in the borough of Queens.

The store, which is located in Rego Park, marks the first of three grocery stores the company plans to open in New York, including new locations in the Bronx and Bay Shore, Long Island.

Aldi, which offers a limited assortment of items, said it will bring its standard floor plan to Queens, which includes wider-than-typical 8-ft. aisles.

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