February 18, 2015

Customer satisfaction with retail is on the decline for the first time in four years, according to a report by the American Customer Satisfaction Index (ACSI). 

May 2, 2013

Consumers Union, the policy and advocacy arm of Consumer Reports, is taking aim at Trader Joe’s in a full page ad it took out in the Los Angeles Times.

February 27, 2013

WABAN, Mass. — Survey results released Wednesday by Temkin Group revealed that Publix and Trader Joe’s ranked the highest among 246 companies in terms of customer experience.

The 2013 Temkin Experience Ratings, which polled 10,000 U.S. consumers, were dominated by grocery chains and food purveyors. After Publix and Trader Joe’s was Aldi, and rounding out the top 12 were Chick-fil-A, Amazon.com, Sam's Club, H.E.B., Dunkin' Donuts, Save-a-Lot, Sonic Drive-In, Little Caeser's and Ace Hardware.

August 4, 2011

As residents of San Jose, Calif., my wife Pamela and I have our choice of some of the nation’s leading grocers: Whole Foods, Trader Joe’s, Safeway. These companies set a high standard when it comes to quality and service, so it was with some reluctance, but a sense of adventure, that we gave Walmart To Go a try.